uCertify

Managing Information Technology

Build real-world skills to lead IT teams, manage technology projects, and drive business impact with this hands-on information technology management course.

(MANG-IT.AU1) / ISBN : 978-1-64459-596-1
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About This Course

Are you ready to take control of your IT career but struggling to manage complex tech projects?

This information technology management course focuses on your skill development.  You’ll gain hands-on experience in leading IT teams, managing projects efficiently, and driving business success. By the end of the course, you’ll be familiar with the real challenges of IT management project lifecycle.

Aspiring tech leaders, people looking to upskill, this IT management course is for everyone. With easy to apply, practical tools, you will be the one who drives results in your organization.

Complete the course, earn your certificate, and step into the role of a confident IT leader ready to make an impact.

Skills You’ll Get

Command IT leadership with actionable strategies and insights. Drive impactful tech projects by mastering key methodologies and frameworks. Align IT operations with business goals, boosting organizational success. Optimize IT performance through proven management and efficiency techniques. Master risk management and security protocols, ensuring robust, scalable systems. Implement Agile and DevOps practices to accelerate project delivery and innovation.
Download Course Outline

1

Preface

  • Acronyms Used in the Course
2

Introduction

3

IT Areas and Functions

  • Projects vs. Operations, Strategy vs. Operations
  • Systems, Processes and People
4

Organization and Human Resources

5

Managing Operations

  • Information Technology Service Management
  • IT Services Lifecycle
  • Planning and Design Phase
  • Release Phase
  • Maintenance Phase
  • Retirement Phase
  • IT Strategy
  • Continual Service Improvement
  • References
  • Further Reading
6

Managing Projects

  • Project Management Principles
  • Project Documentation
  • FRICEW
  • Implementation Strategy
  • Testing
  • Test Automation
  • People Change Management
  • References
  • Further Reading
7

Cut-over into Operations

  • Backup and Restore Procedures
  • Release Management Procedures
  • Business Process
  • Data Migration
  • Cut-Over of Transactions and Data Quality
  • Interfaces
  • Support Strategies and Structures
  • Further Reading
8

Project Governance

  • Overall IT Governance
  • Project Governance and Operations Governance
  • Project Monitoring and Control
  • Project Team Roles and Responsibilities
  • Communication Management
  • Scope Management (Including Change Requests)
  • Risk Management
  • Asset Management
  • Release Management
  • Infrastructure Capacity Management
  • Request Management for Projects
  • Code Development Guidelines
  • Test Guidelines
  • Training Guidelines
  • Backup and Recovery Guidelines
  • Pre-go Live Guidelines
  • Post-implementation Support Policy
  • Service Desk Usage Policy
  • Security Guidelines
  • Further Reading
9

Agile Project Management

  • Introduction to Agile and Basic Concepts
  • Basic Components
  • Scrum Project Monitoring
  • Minimum Viable Product Release and Closing
  • Scope-Cost-Quality-Time Dimensions
  • DevOps and DevSecOps
  • References
  • Further Reading
10

IT Portfolio Management

  • Portfolio Planning and Design
  • Portfolio Assessment and Communicating
  • Portfolio Rebalancing
  • Portfolio Governance
  • Portfolio Monitoring and Control
  • Reference
  • Further Reading
11

IT Security

  • Scope of IT Security
  • Policy and Its Relevance
  • CIA Triad
  • Security as a Process
  • Identity Management
  • The Perimeter
  • IPS
  • Web Application Firewall (WAF)
  • Patching
  • Hardening
  • Baselining and Baseline Configurations
  • Proper Use of Admin Accounts
  • Defense in Depth
  • Backups
  • Secure Coding Practices
  • Security Awareness
  • Incidence Response
  • The Convergence of IT and OT
  • Conclusions
  • References
12

Sample Terms of Reference (TOR):VM (Virtual Machine) Backup Solution

  • Annex: List of Functional Requirements

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This Information Technology Management course from uCertify is built for Aspiring tech leaders, people looking to upskill, this IT management course is for everyone. With easy to apply, practical tools, you will be the one who drives results in your organization.

An IT manager leads teams, oversees systems, and ensures tech supports business goals. It’s a role focused on strategy, operations, and results.

If coding isn’t your focus, careers in IT management, project management, or technology leadership are great options. uCertify’s course helps you develop the skills to manage IT teams, lead projects, and drive business outcomes without needing to code.

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